Support

For information on scheduling a Zoom Webinar, please visit Webinar Hosting.

UNM Zoom is a free, centrally supported service available to all UNM main and branch campus faculty, staff, and students. ( HSC, UNMH, and UNM Medical Group Users, please visit HSC Technology Zoom Page).

As an educational and research institution with a teaching hospital, a ll users of UNM Zoom are responsible for appropriate use of data that may be available through Zoom, and for securing that data, i.e., ensuring proper use of the service and ensuring that there is no unauthorized access or sharing.

In addition to applicable laws and regulations, UNM Zoom users are expected to act in accordance with The University of New Mexico policies, procedures and operational controls regarding Personally Identifiable Information (PII) and other data UNM collects and uses: 

  • HIPAA and PHI Use of Protected Health Information (PHI) is prohibited in UNM Zoom. For assistance with the operational controls for HIPAA information, please consult the HSC Privacy Office ( https://hsc.unm.edu/admin/privacy/).  
  • FERPA, Student Records, and Use of Zoom with Students Please review the UNM Learn Terms of Use, which also apply to the use of Zoom for Main and Branch campus instruction.  For additional assistance with FERPA information, please consult the UNM Registrar ( https://registrar.unm.edu/).  
  • Research Compliance For assistance with compliance issues associated with research contracts, grants, projects, and human research, please consult the Office of Research Compliance ( http://researchcompliance.unm.edu/).  
  • For all other PII or Controlled Unclassified Information (CUI), please open a HELP ticket ( https://help.unm.edu), and the UNM Information Security and Privacy Office can assist you in identifying the appropriate data steward and safeguards. Additionally, be aware of the privacy policy on  https://zoom.us/terms/  as well as on the UNM Information Security & Privacy Office website ( https://ispo.unm.edu/).  
System Requirements
  • An internet connection – broadband wired or wireless (3G or 4G/LTE)
  • Speakers and a microphone – built-in or USB plug-in or wireless Bluetooth
  • A webcam or HD webcam - built-in or USB plug-in
  • Or, a HD cam or HD camcorder with video capture card
Supported Operating Systems
  • macOS (OS X) Versions 10.7 or later
  • Windows XP (SP3, or later), Vista (SP1, or later), 7, 8, 8.1, 10
  • Ubuntu 12.04 or higher
  • Mint 17.1 or higher
  • Red Hat Enterprise Linux 6.4 or higher
  • Oracle Linux 6.4 or higher
  • CentOS 6.4 or higher
  • Fedora 21 or higher
  • OpenSUSE 13.2 or higher
  • ArchLinux (64-bit only)
Supported Tablet & Mobile Devices
  • Surface Pro 2 running Windows 8.1
  • Surface Pro 3 running Windows 10
  • iOS and Android Devices
  • BlackBerry Devices
Supported Browsers
  • Windows: IE 11+, Edge 12+, Firefox 27+, Chrome 30+
  • macOS: Safari 7+, Firefox 27+, Chrome 30+
  • Linux: Firefox 27+, Chrome 30+
Processor & RAM Requirements
  • Processor
    • Minimum: Single Core 1GHz or Higher
    • Recommended: Dual Core 2Ghz or Higher (i3/i5/i7 or AMD equivalent)
  • RAM
    • Minimum: N/A
    • Recommended: 4GB

When recording meetings include Protected Health Information (PHI) or Students, please be aware that all regulatory requirements apply, including HIPAA and FERPA. While Zoom has been certified for use with meetings that include such data, you are responsible for ensuring regulatory requirements are met for sharing, downloading, and storing the recordings, as with any other protected content.

Zoom is a great live meeting tool but lacks important features and functionality to securely and effectively manage and share meeting recordings.

  1. UNM Zoom meetings you record to the cloud now automatically upload to your (the meeting host’s) Kaltura My Media tool. 
  2. For academic use of Kaltura, check your Zoom cloud recordings in  My Media through Learn.
  3. If you have never used Kaltura and you are not managing recordings of students or academic classes, check for your Zoom cloud recordings in My Media through  UNM MediaSpace.

Zoom and UNM Learn

Zoom is integrated  with  UNM Learn allowing instructors to  schedule and manage  Zoom meetings from within  their course. UNM Zoom meetings you record to the cloud now automatically upload to your (the meeting host’s) Kaltura My Media tool. For information  more information see Getting Started with Zoom Inside UNM Learn.

Help with common tasks found on https://support.zoom.us (external links)

Request Assistance or Report a Problem

For assistance with UNM Zoom or other UNM IT services or to report a problem or service outage, please contact UNM Information Technologies Customer Support Services (IT CSS) at (505) 277-5757 (hours of operation Monday -- Friday, 7:30am to 5:00pm) or submit a Help.UNM ticket.

Due to the healthcare nature of the Health Sciences Center, there are variations to services and support for HSC students, faculty, and staff. If you have questions regarding HSC technology services, please see https://hsc.unm.edu/about/cio/technology-support/ for more infromation or contact the HSC Service Desk at 272-1694.