General Meetings
For meetings with invitations that are shared privately through emails or through a calendar invitation, settings can be relatively open to allow for synchronous audio/video communication and screen sharing between participants. This can be an important component of remote collaboration and communication, whether you are using them for small groups of UNM staff, students, and faculty or non-UNM participants.
However, if you are using Zoom as part of class meetings or hosting a public event by sharing a link to a meeting on a website or through social media please follow the directions found on the linked pages or contact mediasupport@unm.edu for support.
- High quality video, audio, screen sharing and stability of connection
- Multiplatform Support: available on Windows, Mac and mobile devices
- Up to 300 attendees can participate in Zoom meetings
- Up to 1,000 attendees can participate in Zoom webinars
- Learn more about the integration of Zoom with UNM Canvas for academic use.
For information on scheduling a Zoom Webinar, please visit Webinar Hosting.
UNM Zoom is a free, centrally supported service available to all UNM main and branch campus faculty, staff, and students. (HSC, UNMH, and UNM Medical Group Users, please visit HSC Technology Zoom Page).
As an educational and research institution with a teaching hospital, all users of UNM Zoom are responsible for appropriate use of data that may be available through Zoom, and for securing that data, i.e., ensuring proper use of the service and ensuring that there is no unauthorized access or sharing.
In addition to applicable laws and regulations, UNM Zoom users are expected to act in accordance with The University of New Mexico policies, procedures and operational controls regarding Personally Identifiable Information (PII) and other data UNM collects and uses:
- HIPAA and PHI Use of Protected Health Information (PHI) is prohibited in UNM Zoom. For assistance with the operational controls for HIPAA information, please consult the HSC Privacy Office (https://hsc.unm.edu/admin/privacy/).
- FERPA, Student Records, and Use of Zoom with Students Please review the UNM Zoom Terms of Use, which also apply to the use of Zoom for Main and Branch campus instruction. For additional assistance with FERPA information, please consult the UNM Registrar (https://registrar.unm.edu/).
- Research Compliance For assistance with compliance issues associated with research contracts, grants, projects, and human research, please consult the Office of Research Compliance (http://researchcompliance.unm.edu/).
- For all other PII or Controlled Unclassified Information (CUI), please open a HELP ticket (https://help.unm.edu), and the UNM Information Security and Privacy Office can assist you in identifying the appropriate data steward and safeguards. Additionally, be aware of the privacy policy on https://zoom.us/terms/ as well as on the UNM Information Security & Privacy Office website (https://ispo.unm.edu/).
System Requirements
- An internet connection – broadband wired or wireless (3G or 4G/LTE)
- Speakers and a microphone – built-in or USB plug-in or wireless Bluetooth
- A webcam or HD webcam - built-in or USB plug-in
- Or, a HD cam or HD camcorder with video capture card
Supported Operating Systems
- macOS X with macOS X (10.10) or later
- Windows 7, 8, 8.1, 10*
Note: Devices running Windows 10 must run Windows 10 Home, Pro, or Enterprise. S Mode is not supported. - Ubuntu 12.04 or higher
- Mint 17.1 or higher
- Red Hat Enterprise Linux 8.0 or higher
- Oracle Linux 8.0 or higher
- CentOS 8 or higher
- Fedora 21 or higher
- OpenSUSE 13.2 or higher
- ArchLinux (64-bit only)
Supported Tablets
- Surface Pro 2 running Windows 8.1
- Surface Pro 3 running Windows 10
- Tablet PCs running Windows 10 must run Windows 10 Home, Pro, or Enterprise. S Mode is not supported.
- Tablet PCs only support the desktop client.
Supported Mobile Operating Systems
- iOS 11.0 or later:
- iPadOS 13 or later
- Android 6.0x or later
Supported Web Browsers
- Desktop
- Chrome: Within 2 versions of current version
- Firefox: Within 2 versions of current version
- Edge: Within 2 versions of current version
- Safari: Within 2 versions of current version
- Mobile
- Safari: Within 2 versions of current version
- Chrome: Within 2 versions of current version
- Firefox: Within 2 versions of current version
As an example, if the current version of Chrome is 111, then Zoom supports versions 109, 110, and 111. As new versions are released, the minimum version will also follow behind by 2 versions.
Processor & RAM Requirements
- Processor
- Minimum: Single Core 1GHz or Higher
- Recommended: Dual Core 2Ghz or Higher (i3/i5/i7 or AMD equivalent)
- RAM
- Minimum: N/A
- Recommended: 4GB
Notes:
- Dual and single-core laptops have a reduced frame rate when screen sharing (around 5 frames per second). For optimum screen-sharing performance on laptops, we recommend a quad-core processor or higher.
- Linux requires a processor or graphics card that can support OpenGL 2.0 or higher.
Bandwidth requirements
The bandwidth used by Zoom will be optimized for the best experience based on the participant‘s’ network. It will automatically adjust for 3/4/5G, WiFi, or wired networks.
Recommended bandwidth for meetings and webinar panelists:
- For 1:1 video calling:
- For high-quality video: 600kbps (up/down)
- For 720p HD video: 1.2Mbps (up/down)
- For 1080p HD video: 3.8Mbps/3.0Mbps (up/down)
- For group video calling:
- For high-quality video: 1.0 Mbps/600kbps (up/down)
- For 720p HD video: 2.6Mbps/1.8Mbps (up/down)
- For 1080p HD video: 3.8Mbps/3.0Mbps (up/down)
- For gallery view receiving: 2.0Mbps (25 views), 4.0Mbps (49 views)
- For screen sharing only (no video thumbnail): 50-75kbps
- For screen sharing with video thumbnail: 50-150kbps
- For audio VoiP: 60-80kbps
- For Zoom Phone: 60-100kbps
Recommended bandwidth for webinar attendees:
- For panelists video on:
- ~600kbps (down) for high-quality video
- ~1.2-1.8Mbps (down) for 720p HD video
- ~2-3Mbps (down) for 1080p HD video
- For screen sharing only (no video thumbnail): 50-75kbps (down)
- For screen sharing with video thumbnail: 50-150kbps (down)
- For audio VoiP: 60-80kbps (down)
When recorded meetings include Protected Health Information (PHI) or Students, please be aware that all regulatory requirements apply, including HIPAA and FERPA. While Zoom has been certified for use with meetings that include such data, you are responsible for ensuring regulatory requirements are met for sharing, downloading, and storing the recordings, as with any other protected content.
Zoom is a great live meeting tool but lacks important features and functionality to securely and effectively manage and share meeting recordings.
- UNM Zoom meetings you record to the cloud now automatically upload to your (the meeting host’s) Kaltura My Media tool.
- For academic use of Kaltura, check your Zoom cloud recordings in My Media through Canvas.
- If you have never used Kaltura or you are not managing recordings of students or academic classes, check for your Zoom cloud recordings in My Media through UNM MediaSpace.
- How do I join a meeting?
- How do I schedule a meeting?
- How does a host control a meeting?
- How do I schedule a meeting with Outlook?
- How do I record a meeting?
- How do I transcribe a Zoom recording?
- How do I share my screen?
- How do I change my Personal Meeting ID (PMI)?
- How do I allow someone to schedule meetings on my behalf?
- Zoom Download Center (clients, plug-ins, mobile apps)
- Learn more about Zoom
Support
If you have any questions, please submit a Help.UNM ticket or contact UNM Information Technologies Customer Support Services (IT CSS) by calling (505) 277-5757.
